Contact Us

Contact Us

Unsure about a size, or waiting on a package? Send us a message and someone on our team will answer.

How to reach us

Twelve hours a day on weekdays — so most questions are answered the same day they're asked.

Before you order

Sizing
The question worth asking first, and the one we're most useful for. Sock sizing varies more between brands than most people expect. Tell us your shoe size and the brand you usually buy, and we'll tell you which size to take — including when the answer is that you're on the boundary and should size up.

Fit and feel
Cuff tension, how the heel sits, whether the toe seam sits flat, compression level where it applies. These decide whether a pair works for a long day, and they're what a product photo can't show.

Materials and use
Composition, cushioning, moisture handling, and whether a particular pair suits work boots, running shoes or a desk job.

Care and washing
Wash temperature, whether something needs separating, and how a pair holds its shape over a year rather than a week.

You'll get an answer from someone who has handled the product, not a line copied from a supplier sheet. We'd rather get the size right first time than sort it out afterwards.

After you've ordered

Tracking your package
Your tracking number arrives by email once your order ships. Allow up to 48 hours for the first scan to appear — a quiet tracking page in the first day or two is normal, not a sign that something has gone wrong.

If a package stalls, or tracking says delivered when nothing arrived, send us your order number. We'll open the investigation with the carrier ourselves — there's no need for you to chase them.

The fit isn't right
This is what our 60-Day Fit Guarantee is for. You can wear them, you can wash them — if the fit still isn't right within 60 days, email us your order number and the size you need. We send a replacement size free of charge and you keep the original pair. Nothing to send back, no postage to pay.

Damaged, defective or wrong item
A photograph and your order number is all we need. You choose between a replacement and a full refund, we cover the return shipping, and there's nothing to argue about. Details are in our Return & Refund Policy.

Anything else
Press enquiries, partnership proposals, or feedback on the site — same address, and we'll pass it to the right person.

Two things that speed up a reply

Lead with your order number. It sits at the top of your order confirmation email. Without it, we're searching by name and email address, which typically adds a day.

Attach a photograph for anything visual. Damage, an incorrect item, or a question about a finish — an image resolves in seconds what a written description often can't.

Our policies

• Shipping — processing times, tracking, and what happens if a package goes astray
• Return & Refund Policy — the 60-Day Fit Guarantee and how returns work
• Privacy Policy — what we collect, why, and your rights over it
• Terms & Conditions — the terms your purchase is made under

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Business information

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The Easestride team