Shipping policy
Last updated: August 2026
This Shipping Policy applies to orders placed through the Easestride website, operated by Easestride LLC.
Shipping Availability
Easestride currently ships within the United States only.
We do not currently offer international shipping or delivery outside the United States.
Shipping Costs
United States
We offer free standard shipping on all orders within the United States.
There are no additional standard shipping charges for eligible orders shipped to U.S. delivery addresses.
Order Processing
Processing Time
Orders are generally processed within 1–3 business days, Monday through Friday.
Processing time begins after your order has been successfully placed and payment has been confirmed.
Please note that processing time is separate from shipping transit time.
Weekends & Holidays
Orders placed on weekends or recognized holidays will generally begin processing on the next available business day.
Higher order volumes, holidays, or other circumstances may occasionally result in additional processing time.
Estimated Delivery Time
After your order has been processed and shipped, estimated delivery is approximately 5–7 business days.
This means your total estimated delivery timeframe may include:
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1–3 business days for order processing
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Approximately 5–7 business days for shipping transit
Delivery estimates are not guaranteed and may vary depending on the destination, shipping carrier, weather conditions, holidays, transportation disruptions, or other circumstances beyond our reasonable control.
Business days generally refer to Monday through Friday, excluding applicable holidays.
Shipping & Delivery
We take reasonable steps to ensure that orders are packaged and shipped securely.
Once your order has been transferred to the shipping carrier, delivery may be affected by factors outside our direct control.
If your package appears to be lost, damaged during transit, or otherwise affected by a delivery issue, please contact our customer support team as soon as possible at:
We will review the situation and, where appropriate, work with the applicable shipping carrier to help resolve the issue.
Depending on the circumstances, an eligible lost or damaged shipment may qualify for a replacement or refund.
Order Tracking
Once your order has shipped, you will normally receive a shipping confirmation email containing your tracking information.
Tracking Your Order
You can use the tracking number provided in your shipping confirmation email to check the current status of your shipment through the applicable shipping carrier.
Please allow some time after receiving your shipping confirmation for tracking information to become active in the carrier's system.
If you have questions about your tracking information or shipment status, please contact us at:
Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please review your shipping information carefully before completing your purchase.
If you notice an error in your shipping address, contact us as soon as possible at support@easestridesocks.com.
We will make reasonable efforts to update the address before the order ships, but we cannot guarantee that changes can be made once an order has entered processing or has been shipped.
Easestride is not responsible for delivery delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer, except where otherwise required by applicable law.
Missing Items
If one or more items are missing from your delivered package, please contact us within 7 days of delivery.
When contacting us, please include:
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Your order number
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Your full name
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A description of the missing item
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Any relevant photos of the package or items received, if available
Please email:
We will review your claim and work to resolve the issue as soon as reasonably possible.
Depending on the circumstances and our review of the claim, we may provide a replacement or issue a refund for the missing item.
Lost Packages
If your tracking information indicates that your package has not arrived within the expected delivery timeframe, please contact us at:
We may work with the applicable shipping carrier to investigate the shipment.
If a package cannot be located or is confirmed as lost, you may be eligible for a replacement or refund depending on the circumstances.
Damaged Packages
If your order arrives damaged, please contact us as soon as possible after delivery.
To help us review your claim, please provide:
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Your order number
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A description of the damage
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Clear photos of the damaged product
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Photos of the shipping packaging, where applicable
Approved claims may be eligible for a replacement or refund in accordance with our Return & Refund Policy.
Delivery Delays
While we aim to deliver orders within the estimated timeframe, delivery dates are estimates only.
Delays may occur due to circumstances such as:
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Severe weather
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Carrier delays
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Holidays
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Transportation disruptions
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High shipping volumes
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Incorrect or incomplete delivery information
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Events outside our reasonable control
If your shipment is significantly delayed, please contact our customer support team so we can assist you.
Returns & Refunds
Returns, refunds, exchanges, and replacements are governed by our Return & Refund Policy.
Under our standard return policy, we do not accept returns solely because of a general change of mind.
Eligible return requests for defective, damaged, or incorrect items must generally be initiated within 14 days of delivery and must meet the requirements outlined in our Return & Refund Policy.
Easestride also offers a separate 60-Day Fit Guarantee for qualifying sizing and fit concerns.
Approved refunds for eligible returns are generally processed within 14 days after we receive and inspect the approved return and are issued to the original payment method.
For complete eligibility requirements, exclusions, and instructions, please refer to our Return & Refund Policy.
Contact Information
If you have questions about shipping, delivery, tracking, or your order, please contact us:
Store: Easestride
Company: Easestride LLC
Business Address:
5829 Forest Ridge Lane
Round Rock, TX 78681
United States
Email: support@easestridesocks.com
Business Hours:
Monday to Friday
9:00 AM to 9:00 PM